Skip to Content

TERMS AND CONDITIONS OF SALE



     1.      PRICING AND PAYMENT:

            A Pricing Schedule is herein provided by THE SELLER to THE BUYER and is considered Schedule A of this Agreement.

            Payment terms: payable upon delivery. A detailed tax invoice will be provided to THE BUYER by THE SELLER with every delivery, and payment is           to be settled by THE BUYER to THE SELLER in cash or by cheque or via bank transfer as required by MOHAP for inspection and auditing purposes. 

    2.           All payments shall be subject to submission of a valid tax invoice by THE SELLER as per the provision of Article 59  of the UAE Government       Executive Regulations. The tax invoice should have the specified contents to qualify as a VAT compliant invoice. In the event a valid tax compliant invoice is not issued and on account of the same, THE BUYER shall not be able to claim the credit and in such case, the onus of reimbursing the loss of credit would be on THE SELLER.

     

    3.           DELIVERY TERMS AND CONDITIONS:

        A -    Complete legal prescription orders i.e., issued by UAE licensed medical practitioners with clear doctor’s signature and stamp must be sent to                     [email protected] 

        B- Delivery:

                i.             Order fulfillments turn-around time shall be a minimum of 3 days to a maximum of 5 days subject to THE SELLER’s production schedule. In                        the case where THE SELLER needs more than 5 days to fulfill an order, an order fulfillment date will be agreed upon by both THE SELLER                            and THE BUYER.

                ii.            Delivery requests with date, time, and delivery destination for every order is to be clearly communicated via email to THE SELLER by THE                           BUYER and it is to be mutually agreed upon by both THE SELLER and THE BUYER. The delivery destination is to be limited to THE BUYER’s                        premises, which is identified and listed in this contract under the definition section of “THE BUYER”.

                iii.           THE SELLER will pack and package THE PRODUCT under strict protocols for shipping to maximize the product’s safety against leakage,                           breakage, and degradation.

                iv.          RévitalifeDrip® products must always be stored at temperatures strictly between 2 degrees Celsius and 8 degrees Celsius.

                v.           A signed and stamped Goods Received Note (GRN) is required to be provided to THE SELLER by THE BUYER upon delivery of every                                  shipment.

        C-  To uphold medical safety, THE SELLER reserves the right to refuse any order, i.e., If the composition exceeds      beyond prescription, general                     recommended dosage, or regulatory parameters. 

        D-  Prices are subject to change by THE SELLER at any time. THE SELLER will inform THE BUYER of any change in prices 30 days prior to the                         effective date of the price change.

        E-   THE SELLER will not issue refunds on any compounded preparations. 

        F-   THE BUYER shall inspect all shipments received at time of delivery for number count accuracy, for damage, and for the visible condition of                     THE PRODUCT. All discrepancies in shipment contents, conditions, or in number counted must be clearly communicated to THE SELLER at the             time of product delivery for credit and / or exchange. Damaged and incomplete sets of any infusion drips will be exchanged and made complete             by THE SELLER. After a GRN note is handed to THE SELLER’s logistics/delivery personnel by THE BUYER at the time of product delivery, all claims            will be considered null and void. Claims submitted promptly to THE SELLER by THE BUYER upon inspection of shipment contents and conditions            at the time of product delivery will ensure proper coordination and timely replacement for exchanged products.


    4.           PRODUCT QUALITY AND SAFETY:

            A-     THE SELLER complies with all current United States Pharmacopeia and International guidelines for compounding sterile preparations. Every                   batch of compounded sterile preparation is tested for Bacterial Endotoxins and for Sterility to ensure the highest quality standards of                               preparations and patient safety.

            B-     THE BUYER is responsible for the proper handling, storage conditions, strict temperature parameters for storing THE PRODUCT, and for the                    safety and the infusion-worthy quality of the compounded preparations while the IV Infusion products are in its possession. RévitalifeDrip® IV                  Infusions are to be handled and kept under the strict storage conditions listed in this Agreement.

            C-     THE BUYER shall provide the clinical IV protocols to their patients under the supervision of their licensed medical practitioners.

            D-    THE BUYER shall provide a comprehensive consent form to be signed by every patient for RévitalifeDrip® IV Infusion therapies.

            E-     Upon inspection of every RévitalifeDrip® product shipments at time of delivery, missing / defective products are subject to return / exchange                    by THE SELLER after a GRN with proper documentation has been provided by THE BUYER to THE SELLER.

            F-     THE SELLER will ensure that all RévitalifeDrip® products are stored and delivered to THE BUYER location(s) while constantly maintained at                   temperatures between 2 degrees Celsius and 8 degrees Celsius and will protect the compounded preparations against adverse environmental                 conditions i.e., direct sunlight. THE SELLER will maintain cold chain tracking logs for all items in each delivery sent to THE BUYER.

            H-   THE BUYER will ensure that all RévitalifeDrip® products are constantly always stored and maintained at temperatures between 2 degrees                     Celsius and 8 degrees Celsius. THE BUYER will ensure that the compounded preparations are protected against adverse environmental                             conditions i.e., direct sunlight.

            I-     Expired compounded preparations in THE BUYER’S possession will NOT be accepted for return or exchange. 

            J-     Near-expiry [10days before the Beyond-Use-Date (BUD) printed on the label] compounded preparations will only be considered for exchange                    when THE BUYER notifies THE SELLER at least 10 days prior to the BUD printed on compounded preparations and after confirmation by THE                     SELLER.

              K-    Orders delivered to THE BUYER are considered complete and whole and must be accepted by THE BUYER as such. Orders accepted by THE                     BUYER cannot be broken up upon delivery for exchange and replacement purposes.